Privacy Policy

TOWAKA – Japan DMC (operated by Yamatogokoro Inc.) ("we", "our", or "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

The data controller responsible for the processing of your personal data is:

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the email address above.

We collect personal data only when you voluntarily contact us by email.

Our website does not use contact forms. Any personal data we process is provided directly by you when you choose to communicate with us via email.

Depending on the content of your email, we may collect the following personal data:

• —Name
• —Email address
• —Company name
• —Content of your inquiry or correspondence
• —Technical information included in email communications (such as email headers)

We do not intentionally collect special categories of personal data.

We process personal data for the following purposes:

• —Responding to inquiries and communications
• —Business communication with travel professionals and partners
• —Record-keeping related to our business activities
• —Ensuring the security and proper operation of our communications

We do not use personal data for marketing or advertising purposes.

Under the GDPR, our legal bases for processing personal data are:

• —Consent: when you voluntarily contact us by email
• —Legitimate interests: for ongoing B2B communication and the operation and security of our business
• —Legal obligations: where processing is required to comply with applicable laws

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

When personal data is no longer needed, it is securely deleted or anonymized.

We do not sell or rent personal data to third parties.

Personal data may be processed by trusted service providers (such as website hosting or email service providers) only to the extent necessary for our business operations and subject to appropriate confidentiality and security measures.

We may collect aggregated and anonymized website usage statistics (such as page views and access counts) for the purpose of understanding website performance and improving user experience.

These statistics do not identify individual users and are not used for tracking or marketing purposes.

Your personal data may be processed and stored in Japan, which is outside the European Economic Area (EEA).

Japan has been recognized by the European Commission as providing an adequate level of data protection. We take appropriate measures to ensure that personal data transferred internationally is protected in accordance with GDPR requirements.

If you are located in the EEA, you have the following rights under the GDPR:

• —The right to access your personal data
• —The right to rectify inaccurate or incomplete data
• —The right to request erasure of your personal data
• —The right to restrict or object to processing
• —The right to data portability
• —The right to withdraw consent at any time

To exercise your rights, please contact us at [email protected].

Our website does not use tracking cookies or similar technologies for marketing purposes at this time.

If this changes in the future, this Privacy Policy will be updated accordingly.

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.

The latest version will always be available on this website, with the revision date indicated at the top.

For any questions regarding this Privacy Policy or the processing of personal data, please contact:

[email protected]