Legal
Privacy Policy
Last updated: 27 January 2026
1. Introduction
TOWAKA – Japan DMC (operated by Yamatogokoro Inc.) ("we", "our", or "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), where applicable.
2. Data Controller
The data controller responsible for the processing of your personal data is:
Yamatogokoro Inc.
A corporation registered in Japan
Operating the brand TOWAKA – Japan DMC
Country: Japan
Contact email: [email protected]
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the email address above.
3. How We Collect Personal Data
We collect personal data only when you voluntarily contact us by email.
Our website does not currently use contact forms. Any personal data we process is provided directly by you when you choose to communicate with us via email.
4. Personal Data We Collect
Depending on the content of your communication, we may collect:
- –Name
- –Email address
- –Company name
- –Content of your inquiry or correspondence
- –Technical information included in email communications (such as email headers)
We do not intentionally collect special categories of personal data.
5. Purpose of Processing
We process personal data for the following purposes:
- –Responding to inquiries and communications
- –Business communication with travel professionals and partners
- –Record-keeping related to our business activities
- –Ensuring the security and proper operation of our communications
We do not use personal data for unsolicited marketing or advertising purposes.
6. Legal Basis for Processing
Under the GDPR, where applicable, our legal bases for processing personal data are:
- –Consent: when you voluntarily contact us by email
- –Legitimate interests: for professional B2B communication and the secure operation of our business
- –Legal obligations: where processing is required to comply with applicable laws
Our legitimate interests do not override your fundamental rights and freedoms.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.
When personal data is no longer needed, it is securely deleted or anonymized in accordance with our internal data management practices.
8. Data Sharing and Third Parties
We do not sell, rent, or trade personal data to third parties.
Personal data may be processed by trusted service providers (such as website hosting or email service providers) solely to the extent necessary for our business operations and subject to appropriate confidentiality and security measures.
We implement appropriate technical and organisational measures to ensure that any such processing is secure and compliant with applicable data protection standards.
9. Website Analytics
We may collect aggregated and anonymized website usage statistics (such as page views and access counts) for the purpose of understanding website performance and improving user experience.
We do not use behavioral tracking, advertising pixels, profiling technologies, or cross-site tracking tools.
These statistics do not identify individual users and are not used for marketing purposes.
10. International Data Transfers
Your personal data may be processed and stored in Japan, which is outside the European Economic Area (EEA).
Japan has been recognized by the European Commission as providing an adequate level of data protection.
Where required, we implement appropriate safeguards to ensure that international transfers of personal data are protected in accordance with GDPR requirements.
11. Your Rights under the GDPR
If you are located in the EEA, you have the following rights under the GDPR:
- –The right to access your personal data
- –The right to rectify inaccurate or incomplete data
- –The right to request erasure of your personal data
- –The right to restrict or object to processing
- –The right to data portability
- –The right to withdraw consent at any time
To exercise your rights, please contact us at: [email protected]. We will respond in accordance with applicable data protection laws.
12. Cookies
Our website does not use tracking cookies or similar technologies for marketing purposes at this time.
If this changes in the future, this Privacy Policy will be updated accordingly.
13. Security Measures
We implement appropriate technical and organisational security measures to protect personal data against unauthorized access, disclosure, alteration, or loss.
These measures are aligned with our internal information security practices and applicable regulatory standards.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.
The latest version will always be available on this website, with the revision date indicated at the top.
15. Contact
For any questions regarding this Privacy Policy or the processing of personal data, please contact: